Keeping your doctors connected
Specialist referrals, records, and appointments — the details that get lost between offices.
Healthcare is complicated. You're not in it alone.
Appointments. Specialists. Insurance questions. All the things that happen between doctor visits. A dedicated care navigator helps you and your family make sense of it.
Covered by Medicare.
One dedicated navigatorSomeone who learns your history
Help between appointmentsFollow-ups, referrals, next steps
Care that includes your familySupport for the people who help you
What we help with
There's a lot of healthcare that happens outside the exam room.
And too often it lands on patients and the people who love them. Laurel helps with the practical work that makes getting care feel like a second job.
A care navigator coordinates care and access. Medical decisions stay with your licensed clinicians.
Getting answers about coverage
Medicare benefits, denials, and the paperwork that shows up when coverage gets complicated.
Making a plan after a hospital stay
Follow-up visits, medications, and the practical next steps that start the day you go home.
Supporting the whole family
A steady point of contact for caregivers, so no one has to hold the full picture alone.
A real person
Care starts with someone who listens.
Getting help should feel less like opening a support ticket, and more like talking with someone who knows your situation.
That means taking time to understand what matters, agreeing on the next steps, and following through.
- ✓Support shaped around your priorities
- ✓Plain-language explanations of what comes next
- ✓Help with the details between visits
How it works
You tell us what's going on.
We help make a plan.
Getting support shouldn't feel like another complicated process. Here's what working with Laurel looks like.
01
Start with a conversation.
Tell us what you or someone you love is facing. We'll listen and talk through whether a navigator is the right fit.
02
Map what's slipping.
Together you walk through specialists, medications, denials, and missed follow-ups — and sort coverage before you commit.
03
Stay supported.
Your navigator meets with you on a regular cadence and works in between visits, so the next step doesn't wait on you.
Find a navigator Coverage is confirmed for your situation before you enroll.
For families
You should get to be their family. Not their full-time care coordinator.
When a parent or partner needs more care, you can suddenly become the person managing every phone call, form, and follow-up.
A Laurel navigator can carry that coordination, so you have more room to simply be there.
Whether you're down the street or across the countryWith your loved one's permission, we help the family stay organized and clear on the next step.
Ask about help for a loved one 
Coverage
Joining is free. Care navigation is covered by Medicare.
Many Medicare patients pay little or nothing for a navigator. We'll help you understand what applies to your situation before you enroll.
Know what to expect from the start.
Eligibility depends on the services involved, your health needs, and your Medicare coverage. We won't promise a cost before we've looked at your situation.
Ask about coverageQuestions
A few things you may be wondering.
It's a big decision to invite someone into your healthcare. You deserve a straightforward explanation of what we do.
What is a care navigator?
A care navigator is a dedicated professional who coordinates your healthcare — specialists, referrals, medications, insurance issues, and follow-ups — so details don't fall through the cracks. They work on your behalf between visits, not just during appointments.
Who is Laurel for?
Patients managing complex or serious conditions, and family caregivers coordinating care for a loved one. If you're juggling multiple doctors, fighting denials, or recovering after a hospital stay, a navigator can help.
How does matching work?
You tell us a little about your situation on the waitlist form. We review what you need — coordination, appeals, post-discharge support, Medicare benefits — and connect you with a navigator who fits. There's no commitment to get started.
Does Medicare cover care navigation?
Often yes — many Medicare patients pay little or nothing. We'll help you figure out coverage for your situation when we match you with a navigator.
How do I communicate with my navigator?
By phone, video, or message — whichever works for your household. Your navigator meets with you on a regular cadence and works on your behalf between check-ins.
Get started
Tell us what you're navigating. We can start there.
You don't need to have all the answers. Share a little about your situation, and we'll help you see whether Laurel is the right place to start.
Get in touch with Laurel